TaskFlow by EZ Cloud for SellerCloud, Help Scout, and Email Automation

What is it?

TaskFlow by E-Z Cloud connects your Help Scout tickets with your SellerCloud orders so you can easily find the information you need to make customer service easier. Less confusion, more information at your fingertips, faster understanding, and easier resolution of customer service issues.

What does it do?

TaskFlow intelligently matches incoming emails with the respective orders in SellerCloud, and adds links to both SellerCloud and you email client for easy navigation. TaskFlow pulls the important information straight out of the emails from your online marketplaces and eCommerce platforms.
Cut through the inbox clutter that your online marketplace and eCommerce platforms amplifies by sending a new email for every individual communication. You no longer have to sift through policies, links, and useless formatting the marketplace adds to emails to get to the real message. Your customer support team will be able to efficiently help customers instead of searching through multiple programs, and wordy automated message templates from online marketplaces and eCommerce platforms. Plus no more searching to find out if you have already responded to a message.
It even automates commons tasks so your team can focus on resolving issues, not doing busy work.
1
Help Scout messages are matched to the respective SellerCloud orders.
2
A note is automatically added into Help Scout conversation with link to SellerCloud order to easily navigate back to SellerCloud with one click.
3
A note is automatically added into Help Scout conversation with link to SellerCloud order to easily navigate back to SellerCloud with one click.
4
Automatically adds Help Scout messages from both the customer and your customer support team in SellerCloud under “customer instructions” with easily identifiable style to reduce confusion on whether messages are from the customers or your custom support team. Rewviewing orders is easier when you can see the full conversation between the customer and your support team inside SellerCloud order.
5
Automatically updates customer “CC” field for select number of eBay-related rules. Without TaskFlow, SellerCloud only stores PayPal email while eBay messages email changes every 60 days. With TaskFlow it is possible to send emails to customers in SellerCloud with a copy of the entire conversation included.
6
You can send emails to customers inside SellerCloud and TaskFlow will include a copy of entire conversations and use SellerCloud templates that include template placeholders for customer service instructions and notes.
Disclaimer
TaskFlow project is not affiliated with SellerCloud or Help Scout in any way.
All company and product names are trademarks or registered trademarks of their respective companies.
Since I’ve used Taskflow it is so easy to make decisions what to offer for the customer. In a minute I can see the overview of all conversations and order details such as tracking info.
When I need to offer a partial refund Taskflow helps me see right away the profit and loss of the order to make the proper decision.
This changes the entire customer service experience since it is now easily manage with no confusion on which employee answered customer emails. It changes emails from emails which are hard to manage to tickets which are easy to manage. Now we close or reassign instead of marking as read.
It saves me a lot of time not to enter wholesale orders manually.
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We offer the personalized and customized service that's only attainable when working directly with the software consultant and developer. As a small custom software development company, we'll collaborate with you to modify features and functionality of our existing software to align with your business needs and processes. Avoid long upgrade and enhancement waits, working with an expedient team committed to implementing modifications immediately - even if you're the only customer requesting it. We also handle all technical support issues in-house, so you're assured optimal business continuity and productivity. We go the extra mile, making sure every support ticket is fully reviewed by the program developer because they're the most qualified to advise on the best resolution.